Mark RaffanManagement, Business
Mark RaffanManagement, Business

About

Interviewing the best negotiators in the world, we explore negotiation strategy, negotiation tactics, stories of negotiation failure and negotiation success.

  • How to Appear More Trustworthy through Nonverbal Communication, Throwback with Dr. Abbie Maroño, Ep #446
    According to Dr. Abbie Maroño, someone judges whether or not they can trust you within 33 milliseconds of meeting you. Once they’ve made their observation, they’ll spend every interaction looking for cues to confirm what they felt (correct or...
  • Take Command of Your Mindset with Joe Hart, Ep #445
    Dale Carnegie is a global training organization with 200 operations in 86 countries. Its instructors teach the Dale Carnegie course following the model he developed over 100 years ago. Joe Hart took the course as a young lawyer, and it changed...
  • What is Your Style Under Stress? Throwback with Joseph Grenny, Ep #444
    How do you handle stressful conversations? Do you know how you’re likely to react? Do you default to being aggressive or combative? It’s crucial that you understand how you react—i.e. your “style under stress”— in tense situations to...
  • The Right Way to Negotiate with Andreas Winheller, Ep #443
    Is there one right way to negotiate? Is one methodology superior to the other? For the last 30+ years, “” was the book on negotiation. More recently, “” has become the book on negotiation. The vast...
  • The Key to Negotiating with Different Cultures with Eliane Karsaklian, Ep #442
    Every culture has different foundational beliefs. We may recognize the same brands and use the same products worldwide but we behave far differently. Eliane Karsaklian learned this firsthand from living in different countries. In this throwback...
  • How to Gather Stories with Matthew Dicks, Ep #441
    How do you find the right stories to tell? Matthew Dicks is a phenomenal storyteller. He’s written several novels and non-fiction, including “.” He owns “” and “” to help people learn to become better...
  • Predictive Procurement with Edmund Zagorin, Ep #440
    One of procurement's roles is to achieve cost savings while balancing the needs of the company. Predictive procurement starts with defining things like: What has to be true for the prediction to be accurate The level of confidence of the person...
  • How Storytelling Increases Credibility per Mark Carpenter, Ep #439
    Logic and rational thinking don’t always work to convince someone to do something. People hear “Storytelling” and think of novels, movies, TV shows, etc. They don’t see it as what it is: A skill. Intuitively, people connect through stories....
  • Emotional vs. Logical Commitments, Throwback with Svitlana Kalitsun, Ep #438
    When it comes to tense emotional situations, getting a commitment from the counterparty can be tough. We know that a commitment usually leads to positive outcomes. So how do we leverage emotion to help people make logical commitments? Svitlana...
  • Lessons Learned from a Failed Negotiation with William Ury, Ep #437
    William Ury is one of the most well-known—and experienced—names in the field of mediation and negotiation. He’s worked around the globe in every circumstance imaginable. In this episode of Negotiations Ninja, we talk about what he’s learned...
  • Communicating through Disagreements, Throwback with Debra Roberts, Ep #436
    If a conversation with an employee has become a disagreement and you can’t seem to work through it, what do you do? Communicating through disagreements is tricky. Where do you start? According to Debra Roberts, you need to get to the root of the...
  • How Mario Martinez Negotiated a $46 Million Deal, Ep #435
    Mario Martinez—the CEO of Vengreso and the host of the Modern Selling podcast—negotiated a 46-million-dollar deal when he worked for Sprint. How did he do it? Mario shares how he put everything on the line to make this deal a reality in...
  • Is Empathy the Key to Successful Crisis Negotiation? Throwback with Dr. Andy Young, Ep #434
    Dr. Andy Young has over 20 years of experience in crisis negotiation. While every scenario he encounters dictates a different approach, there’s one underlying theme: empathy. Developing true empathy for the other party—though exceedingly...
  • Are You an Unconsciously Incompetent Negotiator? Keld Jensen Weighs In, Ep #433
    Why are most negotiators unconsciously incompetent? Keld lives and breathes negotiation. He’s been negotiating since 1998. Before that, he was the CEO of a tech company. He thought he was a great negotiator but realized he was unconsciously...
  • Jeanette Nyden Uncomplicates Scope of Work, Throwback, Ep # 432
    Scope of work clauses aren’t technically complex or complicated. But they’re where people repeatedly make mistakes. Jeanette starts by making sure the business objective is clear, creates good acceptance criteria, gathers the right KPIs and SLAs,...
  • Anchoring in High-Stakes Negotiations with Justin Michael, Ep #431
    Why should you utilize anchoring? How do you anchor a deal? How early in the negotiation should you do it? After 20+ years in sales—and extensive research on neurolinguistic science, Natural Language Programming (NLP), game theory, social dynamics,...
  • How to Argue Precedent in Negotiations, Throwback with Joel Trachtman, Ep #430
    Have you ever heard a counterpart say, “This is how we’ve always done it” when they don’t want to make a change? How can you help them move beyond their argument to see the potential of your solution? Help them see the “precedent” or...
  • Buying a Vineyard: Negotiating the Intangibles with James Cluer, Ep #429
    How do you negotiate the purchase of a vineyard or winery? What intangibles do you need to consider? According to James Cluer, vineyards hold different values to different people depending on different things. What makes James qualified to address...
  • What Do You Do When You Trigger Reactance? Throwback with David Hoffeld, Ep #428
    In episode #309, the CEO and Chief Sales Trainer at the Hoffeld Group, David Hoffeld, dives into how to leverage social proof to your benefit. David also covers what to do if you trigger reactance. , reactance is “Psychological arousal that...
  • Mastering the Value Sale with Ian Campbell, Ep #427
    Where does value fit in the sales funnel? How do you structure your value proposition? The value discussion is often the most difficult conversation for salespeople to have. They like to employ likability, authority, and trust. They can’t always...