Kelly McGovern is the Chief Nurse at the West Hertfordshire Foundation TrustIn this episode, Kelly shares how she has fostered a transformative culture of trust and empowerment in a healthcare environment.Kelly shares her leadership journey, highlighting the importance of empowering staff to drive change and celebrate small wins. She recounts how her hands-on approach and role modeling have led to significant improvements in patient care, such as reduced waiting times and better discharge rates. The conversation reveals the positive impact of a supportive work environment and the importance of breaking outdated rules toward fostering innovation and collaboration in healthcare.