In this episode, Daniele and Guy talk about the Workplace, including the need for rest, practical ideas on how to manage workload and communication channels, and how there are many things everyone can do to make their workplace better, even if they aren’t in a position of authority. Note: We used a new service to record this episode, and I (Guy) neglected to set up my levels properly, so there are points where my audio is a little distorted. I tried to fix this as much as possible in “post”, but it’s still noticeable. Sorry for this drop in quality - it’s a valuable lesson learned! Chapters 00:00:00 Workplace 00:00:02 Intro 00:01:15 Employee experience is an essential part of Service Design 00:12:27 Work Can Wait 00:20:57 The benefits of rest 00:26:26 Employees Should Check Their Email Less Often 00:32:58 Put Some Stupid Plants to Make Your Workplace Better 00:34:28 Your Open Space Is Like Hell 00:43:04 Mistakes Are Worthy Only If You Share Them 00:48:21 Create a process of recognizing your colleagues 00:51:50 A brief caveat for those in toxic environments 00:56:17 You Need To Repeat a Behavior for 66 Days to Create a New Habit 01:01:03 Authority does not a leader make 01:06:19 Wrap up 01:07:45 Credits - thanks to Castopod.com Mentioned Leadership is Language - L. David Marquet Atomic Habits - James Clear Deep Work - Cal Newport Interested in the book, Service Design Principles 1-100? Check out the special offer just for podcast listeners. Support us with Value 4 Value Find out more about “Value 4 Value” here: https://value4value.info/ Time - rate us on your preferred podcast platform, write a review, or submit your own service design principles or insights into the SDP in the books. Talent - Help promote the podcast on social media, produce some incidental music for the show, or suggest a way your talents can help. Treasure - use a modern podcast app to send us boost-a-grams or streaming value. We’ll recognize all contributions and comments in future episodes. Alternatively, make a traditional donation via Ko-Fi to help us cover our hosting and production costs. Get a modern podcast app: https://modernpodcastapps.com/ Traditional donation: https://ko-fi.com/neoluxpodcasts https://www.paypal.com/donate/?hosted_button_id=KCP8BRUHP3HZS Daniele Catalanotto is a service design practitioner, the author of the Service Design Principles series of books, and the founder of the Swiss Innovation Academy Guy Martin has worked with global companies and startups in a wide range of roles, including service delivery, corporate education, and leadership development. Music by Mikhail Smusev from Pixabay Thanks to Castopod, a Podcasting 2.0 and ActivityPub enabled host, for their support. A production of