Have you ever sat across from your spouse, colleague or friend and realized that while they may be hearing what you're saying, they aren't actually listening? Poor listening can lead to arguments, hurt feelings, and fractured relationships. But the good news is that active, thoughtful listening can profoundly benefit both people in the conversation. This week on the show, psychologist Guy Itzchakov helps us understand where interactions go awry, and how to become a more attentive listener. For more of our work on how to better connect with the people in your life, check out these episodes: Why Conversations Go Wrong with Deborah TannenA Secret Source of Connection with Amit KumarRelationships 2.0: What Makes Relationships Thrive with Harry ReisRelationships 2.0: How to Keep Conflict from Spiraling with Julia Minson