UK tradespeople and small service businesses are missing thirty to forty percent of their inbound calls — and most don't realise it. In this episode, Andy from Antek Automation breaks down how voice AI bots work, what they can realistically handle, where they fall short, and how to take your first steps. Practical advice on appointment booking, after-hours call handling, triage, and the cloud versus self-hosted choice for UK SMEs. No hype — just what actually works. Andy Norman from Antek Automation shares practical tips sourced from the blog post: Voice AI for Small Business: Can Bots Handle Your Calls?. Right, tip number one: understand what voice AI actually is before you commit to anything. Number two: start with the use cases that have the most immediate impact — for most service businesses, that's appointment scheduling and after-hours call handling. Tip three: use voice AI for triage and first-line enquiries, not just booking. Number four: know where voice AI falls short. Tip five: decide between cloud-based and self-hosted before you spend anything. Number six: audit your calls before you implement anything. And tip seven: always plan your handover before you go live. Full blog post: https://blog.antekautomation.com/voice-ai-for-business-could-bots-handle-your-customer-calls/ Antek Automation: antekautomation.com Call us: 0333 038 9960 Produced by Antek Automation — AI automation for UK small businesses.