About LauraLaura leads the research program at Jeli.io.  She has a Master’s degree in Human Factors & Systems Safety and a PhD in Cognitive Systems Engineering. Her doctoral work focused on distributed incident response practices in DevOps teams responsible for critical digital services. She was a researcher with the SNAFU Catchers Consortium from 2017-2020 and her research interests lie in resilience engineering, coordination design and enabling adaptive capacity across distributed work teams. As a backcountry skier and alpine climber, she also studies cognition & resilient performance in high risk, high consequence mountain environments.  Links:Howie: The Post-Incident Guide: https://www.jeli.io/howie-the-post-incident-guide/Jeli: https://www.jeli.ioTwitter: https://twitter.com/lauramdmaguire