Chapters
Follow Up
0:00 to 5:10
Today‘s Book
5:10 to 12:39
1: Welcome to the Hospitality
12:39 to 16:56
2: Making Magic in a World That Could Use More of It
16:56 to 19:21
3: The Extraordinary Power of Intention
19:21 to 22:24
4: Lessons in Enlightened Hospitality
22:24 to 25:40
5. Restaurant-Smart vs. Corporate-Smart
25:40 to 29:53
6: Pursuing a True Partnership
29:53 to 30:18
7: Setting Expectations
30:18 to 32:47
8: Breaking Rules & Building a Team
32:47 to 40:51
9: Working With Purpose, On Purpose
40:51 to 43:51
10: Creating a Culture of Collaboration
43:51 to 49:21
11: Pushing Toward Excellence
49:21 to 53:29
12: Relationships are Simple. Simple is Hard
53:29 to 58:32
13: Leveraging Affirmation
58:32 to 1:04:01
14: Restoring Balance
1:04:01 to 1:05:30
15: The Best Offense is Offense
1:05:30 to 1:07:42
16: Earning Informality
1:07:42 to 1:09:28
17: Learning to Be Unreasonable
1:09:28 to 1:13:00
18: Improvisational Hospitality
1:13:00 to 1:17:52
19: Scaling a Culture
1:17:52 to 1:20:41
20: Back to Basics
1:20:41 to 1:23:08
Epilogue
1:23:08 to 1:25:16
I Appreciate You
1:25:16 to 1:27:02
Action Items
1:27:02 to 1:27:37
Style & Rating
1:27:37 to 1:36:17
Upcoming Books
1:36:17 to 1:42:04
