Enhancing Experiences: Key to Customer and Employee Retention Many entrepreneurs focus on books, frameworks, and methodologies when scaling a business. However, the delivery of experience is often overlooked, even though it can significantly impact customer and employee retention. In this episode of We Are Podcast, Joey Coleman, the Chief Experience Composer at Design Symphony and author of the #2 Wall Street Journal Bestseller 'Never Lose A Customer Again,' shares his insights on how to keep your customers and employees while scaling your business through his unique frameworks and methodologies. Joey Coleman emphasizes the importance of enhancing experiences for both customers and employees. He shares his expertise in helping companies keep their customers and employees happy by making conscious and intentional decisions. Coleman also discusses the foundation of business partnership and how doing a podcast can solidify your thinking. Additionally, the episode addresses the logic of tight emotional bands of business owners. Key takeaways: Experience is the most powerful motivator in the human condition. Making conscious and intentional decisions is crucial in enhancing experiences. Enhancing employee experience is just as important as enhancing customer experience. Doing a podcast can help solidify your thinking and enhance your partnerships. Tight emotional bands of business owners can sometimes hinder logical decision-making. All this and more, on this week's episode of We Are Podcast. Don't miss out on next week's episode of the We Are Podcast. We'll be delving into the keys to success, motivation, and mastering oneself with special guest Amira Alvarez. Discover valuable insights on motivating yourself to achieve your goals and much more. So, don't forget to subscribe to the show to get that episode as soon it gets released. Until then, much love. Links: https://joeycoleman.com/